Support

Questions, bug reports, or account issues — we're happy to help.

support@arkbslabs.com

My progress didn't save between devices.

Cloud sync (progress, Blitz Points, achievements, and leaderboards) requires signing in through Google, Apple, Facebook or Microsoft in the game. Progress made as a guest is stored only on that device.

How do I delete my account and data?

In the game, go to Settings → Danger Zone → Delete Account → Delete Forever. This permanently removes your account and cloud data. You can also email us using the address below.

I didn't receive Blitz Points after watching a rewarded video.

Rewards are granted only after the reward is confirmed and validated by our backend. If a reward is missing, contact us with the level and approximate time it happened.

The music or sound effects aren't working.

Music and sound can be toggled independently from the buttons on the Home screen and in Settings inside the game.