Delete Account

Memory Sequence

Account Deletion

Last Updated: July 2026

How to Delete Your Account

Option 1 — In the app (recommended):
If you are signed in, open Settings → Danger Zone → Delete Account → Delete Forever. This permanently erases your account and all linked data and signs you out immediately.

Option 2 — By email:
Contact support@arkbslabs.com from the email address connected to your account. Include the game name and write "Account Deletion Request" in the subject line.

Identity verification may be required before we process an email request.

Data That Will Be Deleted

Player profileDeleted
Cloud gameplay progressDeleted
Leaderboard entriesDeleted
Cumulative leaderboardDeleted
Campaign level rewardsDeleted
Reward claims & Blitz PointsDeleted
Achievements (cloud)Deleted
Friend connectionsDeleted
Daily / Elite challenge dataDeleted
Base44 user accountRevoked
Local device storageCleared on your device

Data That Will Be Anonymized

Anti-cheat / fraud records are retained but all personal identifiers (email, display name, user ID, avatar) are removed and replaced with "Deleted User". This allows us to protect fair leaderboards while honoring your deletion.

Processing & Retention

In-app deletionImmediate
Email requestsUp to 30 days
Anonymized fraud recordsRetained

Anonymized records are kept only for as long as needed for fraud prevention, security and legal obligations, then removed.

After Deletion

Your account is signed out and you are returned to the login screen. You can sign in again with the same provider to create a fresh, empty account — your previous data will not return, and you will no longer appear on public leaderboards.